Customer support
We're here to help you get access and get results from your program.
Most questions are about logging in or finding a lesson — usually solved in a single message. Reach us through any official channel below and we'll reply within 24 business hours.
Email (official channel)
Write to support@whitestag.online for any request — access help, billing questions, refunds or cancellations.
WhatsApp & phone
Message or call +55 44 99700-4937. After your purchase our team also reaches out here to confirm your access is working.
Hours: Monday–Friday, 9:00–18:00 (GMT-3).
How accessing your program works
Check your email
Right after purchase you receive a confirmation email with your access link. We also send a WhatsApp message.
Sign in with your purchase email
Open the link and log in using the exact email address you entered at checkout.
Typed your email wrong? We fix it
If you made a typo or can't find the email, message us — we'll correct the address and get you in.
Billing & what appears on your statement
Payments are processed by our payment provider. On your card or bank statement the charge appears under our billing descriptor WHITESTAG (shown at checkout). If you see a charge you don't recognise, please contact us before opening a dispute — we can identify the purchase and resolve it quickly, including issuing a refund where eligible.
For subscription products, the recurring price and billing interval are displayed at checkout before you confirm, and a reminder is included in your confirmation email. You can cancel at any time — see the Refund & Cancellation Policy.
Common questions
I can't log in.
Use the same email you entered at checkout, and check spam/promotions for the confirmation message. Still stuck? Email support@whitestag.online and we'll get you in.
How do I get a refund or cancel?
See the Refund & Cancellation Policy. In short: a full refund within 7 days, and cancellation of any subscription at any time with no fee.
Is this medical advice?
No. Our programs are educational, for general wellness and beauty. They don't replace advice from a qualified health professional.